Write to us. A person answers.

In English or in Spanish, whichever is easier for you. Tap what it’s about, and your email opens with the subject already written.

¿Prefieres escribir en español? Adelante: te contesta una persona, en español.

Cleaning Profiles is run by GAINIVO. Every message is read by a person, not a bot, so now and then the answer takes a day.

What’s your message about?

Need a cleanerhome or officeMi negocioen españolMy businessin English

Nobody covers your city yet
Tell us your city or ZIP code, and we’ll let you know when a cleaner there publishes their page.
Tell us your city
Something on a profile doesn’t match
The business closed, the number is dead, or the registered name is different. Tell us which profile and we’ll look into it. We’d rather take a name off the list than defend it.
Tell us which profile
Your data, or a review you wrote
Ask what we hold about you, ask for a copy, or ask us to correct it or delete it. A review you wrote too: ask, and it goes.
Write about your data Our privacy page
Something on the site is broken
A page that won’t load, a button that does nothing, a typo. Tell us where you saw it: a link or a screenshot is plenty.
Tell us what broke

Questions about hiring a cleaner? Read our answers →

Una duda antes de publicar
Cómo se ve tu página, qué incluyen los $30 al mes, cómo se paga. Pregúntanos lo que quieras: montarla no cuesta nada, y la publicas cuando quieras.
Pregúntanos Montar mi página
No puedes entrar a tu cuenta
Si olvidaste la contraseña, la cambias tú en un minuto. Si aun así no entras, escríbenos desde el correo con el que te registraste y te ayudamos a entrar.
Cambiar mi contraseña Escríbenos
Algo del cobro
Cambiar tu tarjeta, ver tus recibos o parar el cobro lo haces tú en «Mi cuenta», sin pedírselo a nadie. Si un cargo no te cuadra, escríbenos.
Ir a Mi cuenta Escríbenos
Algo de tu página no está bien
Una foto que no sale, un cambio que no aparece, un dato que no se guarda. Cuéntanos qué pasa: si nos das permiso, entramos a tu página y lo arreglamos contigo.
Cuéntanos qué pasa

Muchas dudas ya tienen respuesta: Preguntas de tu negocio →

A question before you publish
What your page looks like, what the $30 a month covers, how you pay. Ask us anything: building it costs nothing, and you publish when you’re ready.
Ask us Build my page
Can’t get into your account
Forgot your password? You can reset it yourself in a minute. Still stuck? Write to us from the email you signed up with and we’ll get you in.
Reset my password Write to us
Something about billing
Changing your card, seeing your receipts or stopping the charge is yours to do in “My account”, no need to ask anyone. If a charge doesn’t look right, write to us.
Go to My account Write to us
Something on your page isn’t right
A photo that won’t show, a change that doesn’t appear, something that won’t save. Tell us what’s going on: with your permission, we open your page and fix it with you.
Tell us what happened

A lot of questions already have an answer: Business FAQ →